Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the mapmyheart.ca team and what happens once your message lands in our inbox.
How to Get in Touch
Email is the best way to reach us. We read every message that comes in and try to respond within two working days. If your enquiry relates to a specific casino, bonus, or article, mentioning the page name or offer helps us get back to you with a useful answer rather than a generic one.
We do not currently offer live chat or phone support for site enquiries — this is a comparison and review site, not a casino, so any questions about your account, deposits or withdrawals need to go directly to the casino brand in question rather than to us.
What We Can Help With
- Review questions — Want more detail on how we assessed a brand such as Cashed, SlotsGem or WinnerIsland, or why a particular casino sits where it does on our list? Ask away.
- Corrections — Bonus terms, wagering requirements and offer values change often. If you notice something on the site that looks out of date, let us know so we can check it.
- Content suggestions — If there's a payment method, game type or region you'd like to see us cover in more depth, we're happy to hear it.
- Partnership enquiries — If you represent a casino brand or an affiliate partner and would like to discuss working with us, tell us who you are and what you have in mind.
- Player safety concerns — If gambling has become a worry for you or someone close to you, say so in your message. We can point you towards independent support resources available in Canada, and we would rather you contact us than stay silent.
What to Expect After You Write to Us
A real person reviews every message — we don't rely on automated replies to close out enquiries. Our aim is to respond within two working days, though this can stretch slightly during busy periods, particularly around new casino launches or major promotional pushes.
If your question concerns a specific offer, keep in mind that bonus terms are set by the casino operators themselves and can change without notice. We'll always give you the most current information we have, but the operator's own terms and conditions are the final word on any offer.
A Word on What This Site Does — and Doesn't — Do
mapmyheart.ca publishes independent research and comparisons of online casinos available to Canadian players, including newer sites entering the market. Some of the brands we cover pay us a commission if you sign up through our links, but this never decides how a casino is ranked or reviewed — our ratings reflect our own research into games, banking options, licensing and player terms.
We are not a gambling operator, we don't process deposits or withdrawals, and we can't resolve account-specific disputes. For anything account-related, the fastest route is always the casino's own support team. If you're looking for options outside the mainstream regulated market, our page on non-GamStop casinos covers that territory separately.
Before You Send Your Message
A quick checklist that helps us help you faster:
- Note which casino or page your question relates to, if applicable.
- Include any relevant details — screenshots aren't necessary, but a clear description of the issue is useful.
- Let us know if your message is time-sensitive, though our standard response window still applies.
- If you're reporting an error, tell us where you saw it and what the correct information should be, if you know it.
We appreciate everyone who takes the time to write in, whether it's a correction, a compliment, or a tough question. Feedback from Canadian players is one of the main ways we keep this site accurate and worth returning to.